Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk


  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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Resources for the IT Incident Response Policy


An IT incident is a security violation on university IT resources that presents an unauthorized user or system access to university data or services.  Examples: intrusion attempts, a compromised computer, viral infection, malware, hacking, etc.  This policy covers students, faculty, staff, and all individuals or entities using any IPFW IT resources and all uses of those resources.

All faculty and staff should immediately report IT-related incidents to the IT Services Help Desk.


Related information


  • Initial contact for questions: IT Services Help Desk
  • Policy clarification: IT Services; IT Security, Policy and Planning