User Technology Support

Responsibilities

• Provide faculty and staff with individual and group training
• Perform advanced troubleshooting on applications
• Supply printed and online instructions for supported applications
• Produce and publish training materials for the campus faculty and staff
• Produce IT news releases
• Advise on current and future technology initiatives
• Maintain the IT Services web site and online knowledge base

It is appreciated if you contact the Help Desk first with any issues or questions. If necessary, the Help Desk will route you to the most appropriate person or team.

Personnel

• Han Fei, Academic Support Specialist
• Caterina Kiefer, Student Worker
• Bee Nguyen, Student Worker
• Chenxin Lin, Student Worker
• Gabriela Mosquera, Student Worker
• Todd Raines, IT Training Coordinator
• Kathie Surface, Academic Support Specialist
• Scott Vitz, Coordinator of Academic Computing
• Diipo Owotumi, Student Worker